The Call Centre:
The disproportionate effects of the pandemic on marginalised communities
Dr Nikita Simpson | Prof Laura Bear | Dr James Rattee | Suad Duale
Location: Birmingham
Year Published: 2022
The COVID-19 pandemic exacerbated existing forms of structural racism and inequality, and generated new social divides. This participatory film animates ethnographic research conducted over 24 months across the UK by LSE’s Covid and Care Research Group, led by Professor Laura Bear. It highlights the story of psychotherapist Suad Duale and the Somali single mothers who have stepped up to support their community in this time. Co-directed by Duale, Dr Nikita Simpson and Dr James Rattee, it provides insight into the profound work done by some people to ferry their communities through a time of crisis.